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Terms & Conditions

Need Help?


Having any troubles or don't know what to do, while selecting or purchasing your accessories through our store, then visit our Online Help Zone, where you will find answers and solutions for all possible questions, related with product info, ordering procedure, etc. All you need is to select an appropriate section icon below click and wipe away all confusions at once.

Contact Us

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IXILUSA.com wants our customers to be happy shopping with us, that's why we provide you with the top level of customer service support. Your comments and suggestions are a valuable contribution for IXILUSA.com because they lead to us providing better service and increasing our customers' satisfaction. You may contact us via phone, email, and we will always be ready to help!

My Account

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Every customer is able create his or her own account at IXILUSA.com in order to make the purchasing process easier and more efficient. It is your own personal section of IXILUSA.com where you can buy motorcycle accessories, change or cancel your order, follow up on the status of your order(s) and get any support necessary. To create an account you will need to fill out a quick and easy user registration form. After the registration form has been submitted you may start enjoying the great service IXILUSA.com provides for its customers.

Order Status

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To confirm your order is properly processed, IXILUSA.com offers a useful tool that helps our customers to track their orders and monitor the processing phases of those orders. With the Order Status tool you can get actual information about your order, perform changes and be aware of everything that occurs with your purchase.

Shipping

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In order to insure a fast reliable delivery we use UPS, and USPS shipping services. If the merchandise you purchase is in stock, it will be shipped the same or next business day, after which its delivery can be tracked through the carriers website. On the average, orders shipped via UPS Ground take approx 2-5 business day’s to arrive and orders shipped USPS arrive in approx 2-3 business days.

  • We ship FREE via USPS or UPS to contiguous lower 48 states. HI, PR, AK as well as APO address's for our military customers are flat rate of $25.00.
  • Shipping to Canada is a flat rate per order of $39.00 we use USPS Priority Mail International. Delivery Times are usually 5 to 7 business days.
  • Shipping Worldwide is set at flat rate (Excluding Canada) of $69.00 we use USPS Priority Mail International Shipping times to most locations are 7 to 10 business days. 

 

Easy Returns

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Should you recieve your part and decide it is not what you really wanted contact our returns department within 7 business days and we can arrange and RMA for the return of new uninstalled parts. After we accept your return, you will be issued a refund via the same payment method you originally used to place your order (credit card, PayPal). The refund amount will include the original purchase price minus shipping charges and any applicable restocking fees. Please note all special order parts are non returnable.

Privacy Statement

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IXILUSA.com values the trust you place in us and recognizes the need for appropriate protection and management of the personal information you share with us. IXILUSA.com gathers customer information as needed to provide service, communicate offers on merchandise and services, which we believe, will be of interest to you and to administer our business. You may access, update or delete any personal information you submit to the web site by contacting us using any of the contact points.

Secure Shopping

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IXILUSA.com’s Internet transactions are conducted via secure server connections. This includes the transfer and receipt of your personal information. Our physical location is protected against loss, theft or misuse of information via appropriate security measures. EV SSL Encryption is used to ensure your credit card information is secure.

 


satisfaction guaranteed
What Our Customers Are Saying

Lightning Fast Shipping. Top Notch Customer Service, the quality of my new L3XB is spot on, beautiful welds, slick black finish and love the matte silver end caps. I would recommend Ixil USA to all my friends. Simply satisfied is all I can say. Thanks Ixil USA.

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